 |
 |
|
Printer Friendly
 |
|
 |
|
 |
|
 |
|
|
Frequently Asked Questions How do I book a tent?To book a tent you should start by calling us to make sure that the tent size you need is available for the date you need. If you require any other accessories you should check on the availablity of those as well. Once we have confirmed that items you want are available we will take your information and "put you in the book" which confirms your items. How do I know if a tent will fit in my yard?If you are renting a pole-style tent, you will need a grass area that is at least 5 feet larger than the tent on all four sides. So, for example, a 40'x60' pole-tent requires a grass area that is 50'x70'. Normally, a frame-stye tent requires only 2 extra feet of space on all four sides. So, for example, a 20'x40' frame tent can be set-up in an area that is 24'x44'. The pole-style tent requires an area that is all-grass, while the frame tent does not. In both cases, the area where the tent is to be installed cannot have obstructions on the ground or lack proper overhead clearance. Because it is important to ensure that a proposed site is suitable, we offer site inspections for customers who are not sure if they have enough room for a given tent size. Do you set up tents out of town?Yes. We normally will travel to areas of the Province that are within about 100kms of the city limits, although we occasionally may decide that we can travel further or cannot travel that far depending on other commitments that we might have that weekend. There is a travel charge for locations beyond Thunder Bay city limits. Can I pick up the tent and install it myself?We do not rent out any tents that customers install themselves. Our professional crews have the experience to set-up the tents. There are so many variables that contibute to the rigidity and proper set-up of our tents that we need or installation experts, with all of their experience, to do it right. Do you charge extra to deliver tables, chairs and dance floor?No. There is no charge for delivery of tables, chairs and dance floor when they are rented with a tent, even if they are going to an out-of-town location. Once you pay the travel charge for your location there is no additional charge for adding items on to your order other than the cost of the items themselves. Who sets up the tables and chairs?Our customers are responsible for setting up the tables and chairs. We look after installing the tent. If you are renting a portable bar or a dance floor we will install that as well. The tables and chairs we will only deliver and remove, although we do deliver them to the inside of the tent when we can. What if I have a problem while using the tent?Our tents come with free 24 hour emergency service so if you have any problems at all give us a call! What happens if the tent gets damaged while I'm using it? It all depends what happened. If your little nephew took a knife and ran down one of the sidewalls you will be responsible. If somthing happens during a storm then you are not responsible. We trust or customers will keep our equipment in the condition they got it so that many other people can enjoy our services. What kinds of decorations can I use? Crate paper streamers seem to be the only thing other than packing tape or duct tape that will damage the tent. If the streamers get wet the colour actually leaches out and soaks right into the tent material leaving a unrepairable stain. The tape actually leaves a film of glue on the tent material that is very difficult to remove. Can I take some walls down if it gets to hot inside the tent? Of course you can. All we ask is that you fold them up as best you can and keep them in a dry place so they don't get damaged. After your event just put them in the tent so that our crews can get them.
|
 |
 |
| Tents Trade Show Equip. Portable Shelters Misc. Accessories About Us Calendar | |